I actually reached out when ALL 3 suits (rash guards) had multiple loose threads after only one swim. I was so bummed bc they are adorable on my girls. I heard back immediately, and they offered a 40% refund or replacement. I chose the refund bc let’s be honest, kids are growing and they won’t fit next summer anyway. I was refunded money, but it was not 40%. (Unless it was only 40% off of one suit.) Didn’t complain bc I appreciate the customer service and the rash guards are cutest I’ve seen this summer 💗